IT Analyst
GENTEX AT A GLANCE:
At Gentex Corporation, we've created an environment where great ideas and great people can thrive.
Leveraging a history that spans over 125 years, Gentex is a global leader in personal protection and situational awareness solutions for defense forces, emergency responders, and industrial personnel operating in high performance environments.
Join our multinational team of exceptional and dedicated employees around the world and work on challenging and rewarding projects, grow your skills, and advance your career all while making a positive difference in the lives of our customers.
Together, you and Gentex can build a career that's uniquely yours.
MINIMUM
Qualifications:
Associate degree in an Information Technology related field Minimum three years' experience supporting Microsoft operating systems and applications Knowledge of LAN/WAN technologies such as TCP/IP, Routing, MPLS, VPN.
IT Analyst Experience in deploying, configuring, and troubleshooting enterprise technologies such as Cisco routers/switches/firewalls, NetApp, VMware, MS Azure (GCC High environment, a plus), On-premises Windows Server, Microsoft Operation Systems, SQL Server, Tape/Disk Backup (Commvault, BackupExec), VOIP (Teams Phone platform a plus), Video Conferencing, HP/Cisco hardware (server and client), etc.
Working knowledge in Active Directory Knowledge of PowerShell/ Scripting, a plus ABOUT THE JOB:
An IT Analyst is responsible for onsite service and support needs for one or more of Gentex's facilities.
This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software, maintain corporate client software and hardware standards for computer/computer peripherals and clone image, track corporate software licensing, research and evaluate new client technology, and maintain client computer updates/patches.
Secondary functions would be hardware and software audits, document software and hardware installation instructions for use corporate wide, maintain a corporate software library, perform computer related hardware/software maintenance and repair.
A well-rounded person will thrive in this position.
They will be responsible, accountable, and professional.
They will need to have a strong technical aptitude, be extremely responsive to client needs, and work well in a team.
Qualified candidates will be personable, have high capacity for empathy and service, and demonstrate calm in high pressure situations.
Most of all, they need to bring a genuine enthusiasm for what technology can do for people.
Responsibilities:
IT
Responsibilities:
Design/maintain corporate computer clone image.
Maintain a library of software for use corporate wide.
Complete client software and hardware audits.
Research and evaluate client software and hardware on a continuing basis.
Document software and hardware installation instructions for use corporate wide.
Maintain corporate wide software licensing database.
Assist in the management, development, and maintenance of the Active Directory Domain.
Perform computer related hardware/software maintenance and repair.
Serve as a backup for network operations, and the programming of customized software.
Provide IT support relating to technical issues involving Microsoft's operating systems and core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
Support services for Microsoft related technologies:
Windows Operation Systems, Azure, On premise Windows Servers, Teams Phone platform, SQL, SharePoint, etc.
Assist the services and projects team with onsite and remote support as needed.
Technical services and support at the network level:
WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support:
VPN, Terminal Services, and Citrix.
System documentation to include system reviews and recommendations.
Communication with customers as required:
keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Maintain Helpdesk trouble ticket queues and support issue knowledgebase.
Other
Responsibilities:
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service issues that cannot be completed within agreed service levels.
Business awareness:
specific knowledge of the customer and how IT relates to their business strategy and goals.
Develop in-depth knowledge of all the IT products and services and how they relate to customer's needs.
Document internal processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses as directed by corporate policy.
Work through a daily schedule that has been established.
Schedule flexibility to support critical deadlines may be required.
Performs related duties as required.
KNOWLEDGE AND SKILLS OF THE IDEAL CANDIDATE:
P.
C.
operating techniques and knowledge of software and hardware are necessary.
Strong analytical interpersonal and communication skills are needed.
Ability to develop and maintain a plan for computer/computer peripheral hardware and software upgrades, purchase, standards, operating system and application updates/patches, corporate computer clone image, virus/spyware/hacking prevention, and computer preventive maintenance and repair to ensure corporate wide compatibility and efficient computer operation.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Analyticalthe individual synthesizes complex or diverse information.
Availabilityability to work after hours or weekends as required.
Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
Management potentialthe individual includes peers in planning, decision-making, facilitating and process improvement; makes self-available to peers; and assists developing peers' skills and encourages growth.
Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Safety and securitythe individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
TO APPLY:
Visit:
https:
//gentexcorp.
com/careers/ /> LOCATION:
Gentex's Manchester facility is located in southern New Hampshire.
Manchester is the largest convention, sports, entertainment, and arts & cultural destination in New Hampshire.
There is so much to do, see and experience in Manchester including major concerts and ECHL Hockey, AA minor league baseball, live performances at the historic Palace Theatre or exhibits at our renowned museums.
Located in the heart of New England, Manchester is also conve PI227672997 Recommended Skills Active Directory Group Analytical Auditing Backup Business Awareness Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
At Gentex Corporation, we've created an environment where great ideas and great people can thrive.
Leveraging a history that spans over 125 years, Gentex is a global leader in personal protection and situational awareness solutions for defense forces, emergency responders, and industrial personnel operating in high performance environments.
Join our multinational team of exceptional and dedicated employees around the world and work on challenging and rewarding projects, grow your skills, and advance your career all while making a positive difference in the lives of our customers.
Together, you and Gentex can build a career that's uniquely yours.
MINIMUM
Qualifications:
Associate degree in an Information Technology related field Minimum three years' experience supporting Microsoft operating systems and applications Knowledge of LAN/WAN technologies such as TCP/IP, Routing, MPLS, VPN.
IT Analyst Experience in deploying, configuring, and troubleshooting enterprise technologies such as Cisco routers/switches/firewalls, NetApp, VMware, MS Azure (GCC High environment, a plus), On-premises Windows Server, Microsoft Operation Systems, SQL Server, Tape/Disk Backup (Commvault, BackupExec), VOIP (Teams Phone platform a plus), Video Conferencing, HP/Cisco hardware (server and client), etc.
Working knowledge in Active Directory Knowledge of PowerShell/ Scripting, a plus ABOUT THE JOB:
An IT Analyst is responsible for onsite service and support needs for one or more of Gentex's facilities.
This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software, maintain corporate client software and hardware standards for computer/computer peripherals and clone image, track corporate software licensing, research and evaluate new client technology, and maintain client computer updates/patches.
Secondary functions would be hardware and software audits, document software and hardware installation instructions for use corporate wide, maintain a corporate software library, perform computer related hardware/software maintenance and repair.
A well-rounded person will thrive in this position.
They will be responsible, accountable, and professional.
They will need to have a strong technical aptitude, be extremely responsive to client needs, and work well in a team.
Qualified candidates will be personable, have high capacity for empathy and service, and demonstrate calm in high pressure situations.
Most of all, they need to bring a genuine enthusiasm for what technology can do for people.
Responsibilities:
IT
Responsibilities:
Design/maintain corporate computer clone image.
Maintain a library of software for use corporate wide.
Complete client software and hardware audits.
Research and evaluate client software and hardware on a continuing basis.
Document software and hardware installation instructions for use corporate wide.
Maintain corporate wide software licensing database.
Assist in the management, development, and maintenance of the Active Directory Domain.
Perform computer related hardware/software maintenance and repair.
Serve as a backup for network operations, and the programming of customized software.
Provide IT support relating to technical issues involving Microsoft's operating systems and core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
Support services for Microsoft related technologies:
Windows Operation Systems, Azure, On premise Windows Servers, Teams Phone platform, SQL, SharePoint, etc.
Assist the services and projects team with onsite and remote support as needed.
Technical services and support at the network level:
WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support:
VPN, Terminal Services, and Citrix.
System documentation to include system reviews and recommendations.
Communication with customers as required:
keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Maintain Helpdesk trouble ticket queues and support issue knowledgebase.
Other
Responsibilities:
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service issues that cannot be completed within agreed service levels.
Business awareness:
specific knowledge of the customer and how IT relates to their business strategy and goals.
Develop in-depth knowledge of all the IT products and services and how they relate to customer's needs.
Document internal processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses as directed by corporate policy.
Work through a daily schedule that has been established.
Schedule flexibility to support critical deadlines may be required.
Performs related duties as required.
KNOWLEDGE AND SKILLS OF THE IDEAL CANDIDATE:
P.
C.
operating techniques and knowledge of software and hardware are necessary.
Strong analytical interpersonal and communication skills are needed.
Ability to develop and maintain a plan for computer/computer peripheral hardware and software upgrades, purchase, standards, operating system and application updates/patches, corporate computer clone image, virus/spyware/hacking prevention, and computer preventive maintenance and repair to ensure corporate wide compatibility and efficient computer operation.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Analyticalthe individual synthesizes complex or diverse information.
Availabilityability to work after hours or weekends as required.
Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
Management potentialthe individual includes peers in planning, decision-making, facilitating and process improvement; makes self-available to peers; and assists developing peers' skills and encourages growth.
Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Safety and securitythe individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
TO APPLY:
Visit:
https:
//gentexcorp.
com/careers/ /> LOCATION:
Gentex's Manchester facility is located in southern New Hampshire.
Manchester is the largest convention, sports, entertainment, and arts & cultural destination in New Hampshire.
There is so much to do, see and experience in Manchester including major concerts and ECHL Hockey, AA minor league baseball, live performances at the historic Palace Theatre or exhibits at our renowned museums.
Located in the heart of New England, Manchester is also conve PI227672997 Recommended Skills Active Directory Group Analytical Auditing Backup Business Awareness Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
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